OUR VISION
To be a reliable, efficient & competitive travel service provider hence our motto – Your travel partner.
COMPANY BACKGROUND
Alenwood Travel and Tours is a dynamic, indigenous owned agency that provides complete travel services. Our main objective is to help our clients save considerable time and money by enabling standard control in the reservation process. We provide comfortable and specialized fully serviced upmarket travel and tours within Botswana, Regionally and Internationally. We aim to provide our esteemed clients with the maximum comfort in a relaxed atmosphere, best guiding expertise and to make every travel experience to be treasured and hopefully be repeated.
Due to our vast experience and professional qualifications we have already been approved and accredited by (IATA) International Air Transport Association and Travel Agents Association of Botswana (TAABOT). In November 2017 we won the Travelport ‘New Enterprising Agency’ award and the ‘Developing Agency’ award in 2018 – testament to the sterling efforts we have made thus far.
CUSTOMER COMPLAINTS
Alenwood Travel and Tours aims to provide services that are of right quality, good value, effective & efficiently managed. In case of any queries
- Call our office +267 316 3904 and speak to our Sales & Marketing Manager.
- Ask for personnel who executed the service to resolve the issue
- If the issue is not resolved, write a letter / mail (which will be kept in our records) contact +267 316 3904. Copy all letters or mails to the following emails & you will receive help within two business working days.
sales@alenwoodtravel.co.bw & nyasha@alenwoodtravel.co.bw
- If the problem persists or not resolved to your satisfaction, contact -Travel Manager- +267 316 3904 direct line, of which if it escalates, the matter will be taken to the Directorship level.